I intend to purchase a few products from Mana, but given that so many regions are in lockdown in one form or another, what sort of delay should be expected for the shipping process?
Customer experiences? Company personnel?
Hi Colby! Good question.
In general, no, there are no standard delays in shipping at the moment, and most orders are being delivered on time. But it’s of course possible that individual orders might be delayed. Orders are still expedited within one business day after they are placed, and standard delivery time is still 2-8 business days from the date of shipping. After your order is expedited from our warehouse, you should receive a shipping confirmation with a tracking number from the relevant courier service. We generally use DHL…This is the real indicator of how long you should expect to wait for your order.
If you have any issues, our customer service department is at your disposal from 8 am to 6 pm CET Monday through Friday, and 12 pm to 6 pm Saturday and Sunday via our online chat service, at email@example.com, or at +420 228 883 296. Thanks!